Why is this happening?
While big names like Telstra is set to repurpose the 3G network, meaning you'll need a 4G device with VoLTE (HD Calling) capability to stay connected. This change will upgrade the 4G network and facilitate capacity, speed, and reliability expansion for 5G. This transition is designed to deliver improved connectivity and access to faster, low-latency communication across Australia.
What devices are affected?
3G-only devices, 4G non VoLTE devices, and 3G-only Internet of Things (IOT) or Machine-to-Machine (M2M) devices such as smart meters and sensors, will lose all or part of their connectivity after the end of June 2024.
What do I need to do?
If you're using a SIM in a device that will be impacted by the 3G network closure, it's essential to switch to a 4G device for continued service (VoLTE-compatible if voice calls are a requirement). We recommend upgrading at your earliest convenience. While we will reach out to customers using affected devices over time, taking early action is advisable.
We recommend replacing affected devices now, well ahead of the closure date.
Basic 4G Phone
Sleek and simple with essential features of calling, texting, and internet. With a handy keypad, durable battery, and fast 4G, it's ideal for daily use.
Entry Level 4G Smartphone
Compact and capable, this 4G smartphone offers improved camera quality, a larger screen, and more apps. The touchscreen and fast 4G make it perfect for daily communication and entertainment.
Yesterday's Hero' device boasts a top-tier processor and camera from its prime. Featuring a large screen and 4G connectivity, it remains a strong choice for tech enthusiasts seeking performance and value.
Versatile and expansive, this 4G tablet blends a large, clear display with robust connectivity. Ideal for browsing, streaming, and productivity, it's a perfect companion for both work and leisure.
3G network closure FAQs
Answers to common questions relating to 3G network closure can be found below;
3G is shutting down to deliver a better experience to all Lyca Mobile customers by transitioning to modern, energy-efficient mobile networks.
To ensure uninterrupted service, you must be using a 4G ready device by 30 June 2024.
If upgrading, be sure to check its specifications on the manufacturer's website to confirm compatibility with our 4G (and 5G, if you intend to take advantage of a 5G-enabled plan) networks.
We are making improvements to our network to provide better mobile experiences and transition to modern, energy-efficient mobile networks.
As part of this process, we will be retiring the 3G mobile network. This means that devices that are 3G-only or not compatible with 4G will no longer work once the 3G network is closed.
If you have received an SMS or email from us stating that your device is 3G-only, it is necessary for you to upgrade to a 4G ready device by 30th June in order to continue using our services.
If your device is 3G-only, or if your device does not support VoLTE and is used for calling, it will need to be upgraded to continue using our network after 30 June, 2024
This includes mobile phones, connected tablets or laptops, security cameras, monitoring devices, medical alarms, and other connected devices that use a SIM card.
Please note that we do not have access to the technical specifications of all the different models of devices available in the market. To determine if your specific device is affected, we recommend searching for its specifications online.
If you have received a communication from us regarding the closure of 3G, it is likely that you will be impacted by the network transition.
To avoid any impact from the 3G closure, your device will need to have 4G for data and and VoLTE (otherwise known as HD calling or 4G voice) capability if you wish to continue making voice calls.
Existing Lyca Mobile SIM cards are compatible with 4G mobile devices.
However, it is important to check the size of the SIM card required for your new device.
If your new device requires a different SIM card size than your current one, you may need to obtain a new SIM card or use the SIM card insert that came with your 3-in-1 SIM starter pack.
In most cases VoLTE will start working once it is enabled at the network-level, for the cell that you are connected to. However, depending on the device, some users may need to make settings changes, update their firmware, or power cycle their device to enable VoLTE.
It is important to note that while most VoLTE-capable devices are compatible with the VoLTE service provided by Lyca Mobile, there may be some devices that are not compatible.
We use the Telstra Wholesale Mobile Network, with a coverage area that reaches more than 98.8% of the Australian population with 3G*, 4G or 5G and covers more than 1.6m square kilometres of the Australian landmass. The service provides 4G coverage reaching at least 98.7% of the Australian population and at least 75% with 5G. *3G network services will cease mid-2024.
Speeds may vary due to factors such as location, device capabilities, distance from the base station, local conditions, concurrent users, hardware and software configuration and download/upload destination. Also note that speed caps apply.
To access 5G, you’ll need a 5G compatible device, a 5G capable plan, and be in the Telstra Wholesale 5G coverage area. 5G is only available in selected areas and with selected plans. View the 5G coverage map to see where 5G is available and when it will be coming to your area.
Handsets displayed here are offered and sold by BuyMobile Australia. For delivery, warranty, support or customer service contact BuyMobile.